TERMS AND CONDITIONS FOR RECEIVING MARKETING COMMUNICATIONS

We are using an email and text messaging platform, which is subject to the following terms and conditions. By subscribing to our email and text marketing communications, you agree to these terms and conditions.

You can subscribe to receive emails and text messages and notifications from us by completing any one of the following actions: (a) By entering your email and/or phone number in the “book a call” or “send me the itinerary” form and initializing a trip inquiry; or (b) by entering your email and phone number in the checkout form and initializing a booking; or (c) by subscribing via our subscription form. By subscribing, you agree that we may send you email and text messages with special promotions and marketing offers. You acknowledge that consent is not a condition for any purchase. 

You can unsubscribe from marketing messages and notifications at any time. Just reply with “STOP” to any mobile message sent from us or use the unsubscribe link we provided you within our initial message. After this you will no longer receive messages from us via email and/or text message, depending on which channel(s) you unsubscribed from. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. 

Your phone number, name, and email will be shared with our CRM platform Pipedrive as well as our phone and SMS provider in order to send you targeted marketing messages and notifications. 

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

If you want to subscribe to messages and notifications from us again, just sign up as you did the first time and we will start sending email and text messages and notifications to you again.

For any questions, or if you are experiencing issues with the messaging program please contact us for more information. 

TERMS AND CONDITIONS FOR BOOKING AND PARTICIPATING IN TRIPS

The following booking conditions form the basis of your contract with Tryps ("we", "us" and "our"). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking conditions only apply to the trip arrangements which you book with us  and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to "trip", "booking", "contract" or "arrangements" mean such trip arrangements unless otherwise stated. References to "departure" mean the start date of these arrangements.

Booking your trip and payment details

1. To make a booking please follow the procedure shown on our website or contact our team using the contact information on our website. To book your spot on any trip, you must provide your email and billing address, and pay the appropriate trip deposit. When you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your deposit. You must be at least 18 years of age to make a booking. 

Upon successful payment of your deposit, you will receive our invoice for the outstanding balance with payment terms, a trip registration form and, when applicable, a passport information form. All forms sent to you must be completed and received by the given deadline ahead of your departure date. You agree to provide full, complete and accurate information.

Where you have been placed on a waitlist, your booking will be treated as firm and a contract between us will come into existence when we dispatch our invoice to you upon released availability. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete. If you wish to be taken off the waitlist at any time, you must notify us by written letter or email. 

2. To make a booking on behalf of others, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your trip, notifying us if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and we will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

3. A deposit must accompany the booking according to the fee schedule below. The deposit is non-refundable, except in the case of Early Bird booking (see section 4.). If you cancel more than 90 days before the date of departure you may transfer your deposit to another trip offered. In any case, the full trip balance must be received by us by 90 days prior to departure. Bookings made within 90 days require immediate full payment.

Destination

Deposit at Booking

Due 60 days prior to Departure

Full Trip Cost

Discover Egypt

300 CAD

3465 CAD

3765 CAD

Sail St Maarten

300 CAD

2425 CAD

2725 CAD

Sail Croatia

300 CAD

2550 CAD

2850 CAD

Sail Amalfi

300 CAD

1595 CAD

2195 CAD

Road Trip Sicily

300 CAD

3950 CAD

4250 CAD

Adventure Colombia

N/A

N/A

N/A

Portage Algonquin Park

649.75 CAD

649.75 CAD

Ice Plunge Oak Lake

796.65 CAD

796.65 CAD

If, for any reason, the outstanding balance is not received by the due date, we reserve the right to treat the booking as cancelled by you.

4. Early Bird pricing may be available for certain trips. If available, it will be indicated on the trip booking page. Early Bird pricing is available to the first 6 guests that book a spot on a given trip. Once the minimum number of guests have booked, the trip will be confirmed to depart on the specified departure date. If the minimum number is not reached, you will be notified and have the ability to transfer your deposit to another trip or receive a refund of the deposit. 

5. The price quoted for any trip covers the cost of the planning, the organisation and carrying out of the trip, including group equipment, supplies, accommodation, administration and staff, except for the following, for which the you must be responsible: vaccination fees, travel insurance, cost of travel to and from the start / return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description and/or invoice.

We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the event of any change in our transportation costs or in dues, taxes or fees or in the exchange rates which have been used to calculate the cost of your trip.

A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your trip will we levy a surcharge. If any surcharge is greater than 10% of the cost of your trip, you will be entitled to (a) cancel your booking and receive a full refund of all monies you have paid to us or alternatively (b) purchase another trip from us. 

Where applicable, you have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (a) or (b). If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the trip or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your trip as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure and no refund will be payable during this period either.

6. Travel insurance: It is strongly advised that you have adequate and appropriate coverage for your trip including any adventurous activities. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance coverage you purchase is suitable and adequate for your particular needs.

7. Health: You confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you book so that we can assist you in considering the suitability of the trip for you.

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Health requirements and recommendations may change and you must check the up to date position in good time before departure.

Pregnancy is considered a medical condition and must be disclosed to us at the time of booking. We may refuse to carry people who are over 24 weeks pregnant. We may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

Travel with us may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your trip varies and we make no representations and give no warranties in relation to the availability or standard of medical facilities in those regions.

8. Special requests: Please advise us of any special requests prior to making your booking. Where possible, we will endeavour to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.

All food allergies and dietary restrictions must be disclosed to us at the time of booking but we cannot guarantee that dietary needs or restrictions can be accommodated. We are not liable for any failure to accommodate or fulfill such special requests.

Cancellations and changes 

9. Cancellation of bookings
In the event you’d like to cancel your trip, please notify us via email at hello@tryps.ca. Deposits are non-refundable. If you cancel more than 90 days prior to your trip start date, your deposit can be transferred once to another trip in the same calendar year. Cancellations within 90 days are non-refundable and non-transferable. If the trip is canceled due to low participation, payments are refundable or transferable depending on your preference. For uncontrollable circumstances (e.g. border closures or another crazy pandemic), payments are non-refundable but transferable for up to 12 months.

10. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where a part cancellation of a booking affects the basis on which the price was calculated, we will recalculate and re-invoice you accordingly.

11. You may transfer your place to someone else (introduced by you) if you are prevented from travelling, providing we are notified not less than 2 weeks before departure and subject to practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Any overdue balance payment must also be received.

12. The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure (see paragraph 13), or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible. Should weather conditions involve you in extra costs such as accommodation, transportation and meals, these will be borne by mutual agreement between us.

13. Changes and cancellation by Tryps: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings which we must reserve the right to do. Please note, our trips may require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 60 days prior to departure for international trips and 7 days prior to departure for trips within Canada.

Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel we will, where appropriate, pay you the reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where:

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

Very rarely, we may be forced by "force majeure" (see paragraph 14) to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

14. In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure".

15. Our Liability to you
We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements.

Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which a supplier agrees to provide or arrange for you while you are away.

In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

16. Delay: We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Depending on the circumstances, the airline may be required to pay you compensation and/or refund the cost of your flight and/or provide you with accommodation and/or refreshments in the event of a significant delay or cancellation. However, we have no liability to make any such payments to you and you must pursue the airline or other transport operator concerned for any payment which may be due. Please remember that it is your responsibility to ensure you arrive at the departure location for your chosen tour, all costs associated with this are therefore your sole responsibility. This is even the case where we assist you in making any necessary additional arrangements where, for example, your flights were delayed and you missed your pre-booked transfer with us.

17. The Government of Canada publishes regularly updated travel information on its website https://travel.gc.ca/travelling/advisories which you are recommended to consult before booking and in good time before departure.

18. Conditions of suppliers: “Third Party Suppliers”, including transport operators, accommodation providers, activity providers, tour and local guides and other independent parties,, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions. 

Although we take all reasonable care in selecting Third Party Suppliers, we are unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore we are not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and we do not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.

We are not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Tryps  and its employees.

19. Decisions of Tryps, behaviour and damage: While the trip is in progress, all decisions are made by Tryps staff and you must act in accordance with all reasonable instructions you are given. The Tryp leader or other member of our staff may withdraw you from the trip at any time if they are of the reasonable opinion that your continued presence is prejudicing or is likely to prejudice the good order, discipline, safety or successful operation of the trip or the safety or wellbeing of any individual participant(s) or other third party or if you break any law or regulation of any country where the trip takes place.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to our staff or to any third party or damage to property, we are entitled, without prior notice, to terminate your trip.

We are entitled to withdraw you from a trip in the above circumstances where the information provided on your registration form or passport form proves to be materially inaccurate or incomplete. Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the withdrawal. You will in addition have to indemnify us against any loss or expense that may be incurred as a result of your actions.

You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

20. Passport and visa requirements: The passport and visa requirements for the international trips we offer are shown on the relevant page on our website but requirements may change and you must check the up to date position in good time before departure. 

You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

21. Complaints. In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform your Tryp leader or our local agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our trip leader / local agent and the supplier as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide, local agent or supplier, you must contact us in Canada using the contact details we have provided you with during your trip, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of the end of your trip giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. 

23. Your contract: The Contract and these Terms are subject to the laws of Ontario, Canada and you submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute under these Terms or concerning any Tour, product or service.

24. Our website: The information contained in our website (www.tryps.ca) and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.

25. Optional Extras: “Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the Tour itinerary or price of the Tour and which does not form part of the Tour. You agree that any assistance given by the Tour Operator’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and the Tour Operator makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of the Tour Operator regarding any Optional Extras. You release the Tour Operator from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.

26. Images and Marketing: You agree that, while participating in any trip, images, photos or videos may be taken by other participants, the Tryp Leader or our representatives that may contain or feature you or your likeness. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to Tryps, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

27. Privacy Policy: We must collect your personal information to deliver the trip and any products or services booked. We collect, use and disclose only that information reasonably required to enable us and our Third Party Suppliers to provide the particular trip, products and/or services that you have requested as described in the trip itinerary.